Shipping And Returns Policy

 Last Updated: 13/01/2024

 

Thank you for choosing MuscleMend.Shop! We are committed to providing you with a seamless shopping experience, and part of that commitment involves transparent and efficient shopping practices. Please read our shopping policy carefully to understand how we handle orders, shipping timelines, and associated costs.

Order Processing Time: 

  • All orders are processed within 3-4 business days (excluding weekends and holidays) after receiving payment and order confirmation.

Shipping Rates:

  • Shipping rates are calculated based on the weight of your order and the destination address. You can view the shipping cost at the checkout before completing your purchase.

Domestic Shipping (within United Kingdom):

  • We offer [Standard/Expedited] shipping options for domestic orders.
  • Standard shipping typically takes 3-4 business days.
  • Expedited shipping, if available, generally takes 1-2 business days.

International Shipping:

  • We offer international shipping to select countries. Shipping times vary depending on the destination. Please check the estimated delivery time during checkout.

Order Tracking:

  • Once your order is shipped, you will receive a confirmation email with a tracking number to monitor the status and location of your package.

Shipping Delays:

  • MuscleMend.Shop is not responsible for delays caused by external factors, such as weather, customs processes, or carrier-related issues. We will, however, make every effort to communicate any delays and provide assistance in resolving issues.

Lost or Stolen Packages:

  • MuscleMend.Shop is not responsible for lost or stolen packages once they have been marked as delivered by the carrier. Please ensure that the shipping address provided is secure and accurate.

Address Accuracy:

  • It is the customer's responsibility to provide accurate shipping information. Please double-check your shipping address before completing your order. Inaccurate addresses may result in delayed or undeliverable shipments, and any associated costs are the responsibility of the customer.

Returns Due to Failed Delivery Attempts:

  • If a package is returned due to failed delivery attempts, the customer is responsible for any additional shipping charges incurred for the re-shipment.

Contact Information:

  • If you have any questions or concerns about your order or our shopping policy, please contact us at Support@MuscleMend.Shop

Policy Changes:

  • MuscleMend.Shop reserves the right to update or modify this shopping policy at any time. Any changes will be posted on our website, and it is your responsibility to review this policy periodically.

 

Returns and Exchanges Policy

Last Updated: 13/1/24

 

1. Eligibility for Returns and Exchanges:

  • To be eligible for a return or exchange, the product must be unused, in its original packaging, and in the same condition as received.
  • Returns and exchanges are applicable only to products purchased directly from MuscleMend.Shop

2. Timeframe for Returns and Exchanges:

  • You have 30 calendar days from the date of purchase to initiate a return or exchange, all packages must be sent to 15 Perry Gardens, BH151QA, Poole, United Kingdom.

3. How to Initiate a Return or Exchange:

  • To initiate a return or exchange, please contact our customer service team at Support@MuscleMend.Shop with your order number and a brief description of the reason for the return/exchange.
  • Our customer service team will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to proceed.

4. Return Shipping:

  • Customers are responsible for the cost of return shipping unless the return is due to a defect or an error on our part.
  • We recommend using a trackable shipping service for returns, and we are not responsible for items lost in transit.

5. Refund or Exchange Process:

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund or exchange.
  • If approved, refunds will be processed to the original method of payment within 4 business days.
  • Exchanges will be shipped once the returned items are received and inspected.

6. Non-Returnable Items:

  • Certain items, such as personalized or opened products, are non-returnable unless they are defective or damaged upon receipt.

7. Damaged or Defective Products:

  • If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or issue a refund.

8. Contact Information:

  • For any questions regarding our returns and exchanges policy, please contact our customer service team at Support@MuscleMend.Shop

By making a purchase on our website, you acknowledge and agree to abide by the terms and conditions outlined in this Returns and Exchanges Policy.

Thank you for choosing MuscleMend.Shop for your body therapy needs!